Is the How to page the same as Documentation?

No. How to is step-by-step for operators: Send SMS, WordPress, reports, Smart Forms, and Google. Documentation is the full platform reference, including API schemas and troubleshooting tables.

Do I need WordPress to use Smart Forms?

No. Smart Forms are hosted on SplitSMS. Share a link, QR, or embed. The WordPress plugin is for WooCommerce and WordPress form builders on your own site.

Is Connect Google the same as Sign in with Google?

No. Sign in logs you into SplitSMS. Connect Google stores a refresh token so Contacts, Sheets, Drive, and Forms automations can run after you approve scopes.

Where do I see if an SMS was delivered?

Dashboard → Message results for each message. Campaign pages show totals. My reports summarises a date range. WordPress also syncs delivery into SplitSMS → Logs.

How to

How SplitSMS works — and how to use it.

Step-by-step guides for sending SMS, WordPress and WooCommerce, reports, Smart Forms, Google Contacts / Sheets / Forms, the API, and the wallet. Search a job, then follow the numbered steps.

27 guides · 8 categories

Full documentation Contact support

Top up the wallet and understand credits

Canonical guide page

Prepaid credits, Paystack (and other gateways), and what happens when balance hits zero.

For Account owners

1
Open Wallet
Dashboard → Wallet shows current credits. Every SMS deducts credits by destination country and number of segments.
2
Top up
Choose an amount and pay with Paystack. Flutterwave, MTN MoMo, or Stripe appear when enabled on the account. The balance updates after the provider webhook confirms funds — pending is not spendable yet.
3
When balance is empty
Dashboard sends, campaigns, WordPress, Google Forms SMS, and Smart Form automations pause until you top up. Failed or skipped rows in logs often say insufficient balance.
4
Paper trail
Wallet transactions list top-ups and SMS debits. Invoices are under Dashboard → Invoices for accounting.

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Quick answers

Is the How to page the same as Documentation?: No. How to is step-by-step for operators: Send SMS, WordPress, reports, Smart Forms, and Google. Documentation is the full platform reference, including API schemas and troubleshooting tables.
Do I need WordPress to use Smart Forms?: No. Smart Forms are hosted on SplitSMS. Share a link, QR, or embed. The WordPress plugin is for WooCommerce and WordPress form builders on your own site.
Is Connect Google the same as Sign in with Google?: No. Sign in logs you into SplitSMS. Connect Google stores a refresh token so Contacts, Sheets, Drive, and Forms automations can run after you approve scopes.
Where do I see if an SMS was delivered?: Dashboard → Message results for each message. Campaign pages show totals. My reports summarises a date range. WordPress also syncs delivery into SplitSMS → Logs.

Platform documentation Still stuck? Email support

How SplitSMS works — and how to use it.

Top up the wallet and understand credits

Open Wallet

Top up

When balance is empty

Paper trail

Browse by category

Quick answers

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