Top up the wallet and understand credits

Prepaid credits, Paystack (and other gateways), and what happens when balance hits zero.

For Account owners

1. 1

   Open Wallet

   Dashboard → Wallet shows current credits. Every SMS deducts credits by destination country and number of segments.

2. 2

   Top up

   Choose an amount and pay with Paystack. Flutterwave, MTN MoMo, or Stripe appear when enabled on the account. The balance updates after the provider webhook confirms funds — pending is not spendable yet.

3. 3

   When balance is empty

   Dashboard sends, campaigns, WordPress, Google Forms SMS, and Smart Form automations pause until you top up. Failed or skipped rows in logs often say insufficient balance.

4. 4

   Paper trail

   Wallet transactions list top-ups and SMS debits. Invoices are under Dashboard → Invoices for accounting.