Send WooCommerce order SMS

Turn on order events, write templates, and know why an order might skip SMS.

For Store owners

1. 1

   Enable events

   In wp-admin open SplitSMS → Integrations. Turn on the events you need: order placed, payment complete, processing, completed, cancelled, failed, refunded, shipped (tracking).

2. 2

   Edit each template

   Use placeholders such as {customer_name}, {order_id}, {order_total}, {order_status}, {payment_method}, {tracking_number}, {refund_amount}, and {site_name}. Keep messages short so they stay in one GSM segment when possible.

3. 3

   Collect a phone at checkout

   SMS goes to billing phone, then shipping phone, custom order meta, or user meta. If checkout does not collect a phone, every order will skip. HPOS and block checkout are supported.

4. 4

   Know when payment SMS fires

   Paystack, Flutterwave, and Stripe SMS fire when WooCommerce marks the order paid — not via a separate gateway API. COD/BACS payment SMS only sends when the order is marked paid.